Shipping

Wondering how long it will take for your pair of perfectly cute knickers to reach your door?
All non-personalised orders are processed and shipped from our warehouse
within 1-2 business days (Monday - Friday) of receiving your order. 
NOTE: For all personalised products, please allow an additional
2-3 business days for processing on top of standard and express delivery time frames.
If you place your order over a weekend or on a public holiday it will be processed
and sent out over the following business day (Monday – Friday).

AUSTRALIA

Free Express Shipping 
on orders over $99		 FREE
Delivery: 1-2 business days
Standard Shipping $5
Delivery: 2-7 business days
Express Shipping $10
Delivery: 1-2 business days

NEW ZEALAND

Free AusPost Express Shipping 
on orders over $99 AUD
 FREE
Delivery: 5-8 business days
AusPost Express Shipping $15 AUD Delivery: 5-8 business days
DHL Express Shipping $30 AUD
Delivery: 2-4 business days

 USA, UK & CANADA

Free AusPost Express Shipping 
on orders over $199 AUD
 FREE
Delivery: 5-8 business days
AusPost Express Shipping 		$20 AUD
Delivery: 5-8 business days
DHL Express Shipping
$40 AUD
Delivery: 2-4 business days

If we are experiencing extensive delays due to unforeseen circumstances we will notify you via email.

CAN I TRACK MY ORDER?

Once your order has been shipped, you will receive notification via email which will include your unique tracking number.

If you did not receive this please email us at hello@chouchouintimates.com and we would be happy to help.

CAN I CHANGE OR CANCEL MY ORDER?

If you would like to change your order please email hello@chouchouintimates.com with your order details as soon as possible and we will try and help!

Unfortunately if the order has already been shipped, we are unable to make any changes. Lucky for you, we have a great returns policy which you can read about here.

NOTE: Personalised orders cannot be returned, changed or cancelled once shipped.

WHY DON'T YOU SHIP WORLDWIDE? 

While we currently ship within Australia, New Zealand, United States & Canada, and the UK and we are working super hard to be able to offer worldwide shipping.

Email us at hello@chouchouintimates.com with your name and country to be added to our wait lists. We can't wait to be a part of your underwear drawer soon