Shipping

Wondering how long it will take for your pair of perfectly cute knickers to reach your door?

All orders are processed and shipped from our warehouse within 1-2 business days of receiving your order. 
If we are experiencing extensive delays due to unforeseen circumstances we will notify you via email.

2022 CHRISTMAS CUT-OFFS

 

 AUSTRALIA

NEW ZEALAND

USA & CANADA

UK

STANDARD SHIPPING Mon 12 December
Fri 2 December
Mon 28 November
Fri 2 December
EXPRESS SHIPPING Mon 19 December 
Fri 9 December
Fri 9 December
Fri 9 December

AUSTRALIA

Free Express Shipping 
on orders over $99.
FREE
Delivery: 1-2 standard business days.
Standard Shipping $5
Delivery: 2-7 standard business days.
Express Shipping $10
Delivery: 1-2 standard business days.

NEW ZEALAND

Free Express Shipping 
on orders over $99 AUD.
FREE
Delivery: 5-8 standard business days.
Standard Shipping $10 AUD
Delivery: 7-12 standard business days.
Express Shipping $20 AUD Delivery: 5-8 standard business days.

 USA, UK & CANADA

Free Standard Shipping 
on orders over $99 AUD.
FREE
Delivery: 6-12 standard business days.
Standard Shipping $15 AUD
Delivery: 6-12 standard business days.
Express Shipping $25 AUD Delivery: 4-8 standard business days.


NOTE:
For all personalised products, please allow an additional 2-3 business days for processing on top of standard and express delivery time frames.

CAN I TRACK MY ORDER?

Once your order has been shipped, you will receive notification via email which will include your unique tracking number.

If you did not receive this please email us at hello@chouchouintimates.com and we would be happy to help.

CAN I CHANGE OR CANCEL MY ORDER?

If you would like to change your order please email hello@chouchouintimates.com with your order details as soon as possible and we will try and help!

Unfortunately if the order has already been shipped, we are unable to make any changes. Lucky for you, we have a great returns policy which you can read about here.

NOTE: Personalised orders cannot be returned, changed or cancelled once shipped.

WHY DON'T YOU SHIP WORLDWIDE? 

While we currently ship within Australia, New Zealand, United States & Canada, and the UK and we are working super hard to be able to offer worldwide shipping.

Email us at hello@chouchouintimates.com with your name and country to be added to our wait lists. We can't wait to be a part of your underwear drawer soon