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returns policy.

What is your returns policy?

Finding the perfect intimates is personal, so we believe you deserve to shop with confidence and without the stress of dodgy returns policies! 

We are delighted to offer you our 30 Day Money-Back Guarantee! Which means we will gladly accept your return request within 30 days from the original date of shipment, no questions asked.

Simply send an email to hello@chouchouintimates.com to notify us of your return. 

Complete all relevant sections of the Returns Form, indicating if you would like a refund or to exchange.

You will find the Returns Form inside the blue envelope in your order or you can download a copy of the form here.

Post the the item(s) you are returning to the following address:

Chouchou Intimates

PO BOX 5005

Chullora, NSW, 2190

 

How will I be refunded?

Once received your order back to our warehouse, we will process the exchange or refund and notify you via email.

If you have selected refund, you will be credited back to you within 3-5 business days, depending on the payment method used to place your order.

A refund can only be sent to the original payment method. For example, if the item was purchased using a Visa card, the credit will be refunded to the same Visa card.

If you no longer have access to that payment method, you will need to contact the bank or agency for the original payment method to claim the funds after the refund is sent. 

 

Who pays for the return shipping costs?

You are responsible for paying for your own shipping costs for the items you are returning. However, we will cover the costs when re-sending the new items back to you.

To ensure no hiccups, you should consider using a trackable shipping service or purchasing shipping insurance. Chouchou Intimates is not responsible for parcels lost or damaged in transit if you choose not to do this.