2024 Shipping

Orders are processed and shipped from our warehouse
within 1-2 business days (Monday - Friday) of receiving your order. 

For all personalised products, please allow an additional
2-3 business days for processing on top of standard and express delivery time frames.

If you place your order over a weekend or on a public holiday it will be processed
and sent out over the following business day (Monday – Friday).

AUSTRALIA

Free Standard Shipping 
on orders over $99
FREE
Delivery: 2-7 business days
Standard Shipping $7.50
Delivery: 2-7 business days
Express Shipping $12.50
Delivery: 1-2 business days

NEW ZEALAND

Free DHL Express Shipping 
on orders over $149 AUD
FREE
Delivery: 1-2 business days
DHL Express Shipping $20 AUD
Delivery: 1-2 business days

 USA & CANADA

Free DHL Express Shipping 
on orders over $199 AUD
FREE
Delivery: 2-4 business days
DHL Express Shipping
$30 AUD
Delivery: 2-4 business days

UNITED KINGDOM & EUROPE

Free DHL Express Shipping 
on orders over $199 AUD
FREE
Delivery: 2-4 business days
DHL Express Shipping
$30 AUD
Delivery: 2-4 business days

REST OF WORLD

Free DHL Express Shipping 
on orders over $199 AUD
FREE
Delivery: 2-4 business days
DHL Express Shipping
$35 AUD
Delivery: 2-5 business days

 If we are experiencing extensive delays due to unforeseen circumstances we will notify you via email. Chouchou Intimates cannot be held responsible for the service, delays or delivery by the postal service. 


WHAT IS FRONT OF LINE?

Introducing 'Front of the Line' for $10AUD! Pay a little extra to move your order to the front, ensuring quicker processing and dispatch. Instead of a 1-2 day* processing time, enjoy the same day! Even if you have pre-order items, they get priority too.


CAN I TRACK MY ORDER?

Once your order has been shipped, you will receive notification via email which will include your unique tracking number.

If you did not receive this please email us at hello@chouchouintimates.com and we would be happy to help.


CAN I CHANGE OR CANCEL MY ORDER?

If you would like to change your order please email hello@chouchouintimates.com with your order details as soon as possible and we will try and help!

Unfortunately if the order has already been shipped, we are unable to make any changes. Lucky for you, we have a great returns policy which you can read about here.

NOTE: Personalised orders cannot be returned, changed or cancelled once shipped.


MY PARCEL WAS RETURNED TO SENDER, WHAT NOW?

An order is "Returned To Sender" due to the incorrect shipping address, a failed delivery attempt or a missed collection from a parcel collection point.

You can read our full Return to Sender Policy here.


DO I NEED TO PAY DUTIES AND TAXES FOR MY PARCEL?

International shipments may be subject to import taxes, duties and custom fees that are levied once the package reaches the country of destination, and are the responsibility of the recipient.