2025 Shipping
within 1-2 business days (Monday - Friday) of receiving your order.
2-3 business days for processing on top of standard and express delivery time frames.
and sent out over the following business day (Monday – Friday).
AUSTRALIA
| Free Standard Shipping
|
FREE |
|
| Standard Shipping | $7.50 |
|
| Express Shipping | $12.50 |
|
NEW ZEALAND
| Free DHL Express Shipping
on orders over $149 AUD
|
FREE |
Delivery: 1-2 business days
|
| DHL Express Shipping | $20 AUD |
|
USA & CANADA
| Free DHL Express Shipping
on orders over $199 AUD
|
FREE |
Delivery: 2-4 business days
|
|
|
|
|
UNITED KINGDOM & EUROPE
| Free DHL Express Shipping
on orders over $199 AUD
|
FREE |
Delivery: 2-4 business days
|
|
DHL Express Shipping
|
$30 AUD
|
Delivery: 2-4 business days
|
REST OF WORLD
| Free DHL Express Shipping
on orders over $199 AUD
|
FREE |
Delivery: 2-4 business days
|
|
DHL Express Shipping
|
$35 AUD
|
Delivery: 2-5 business days
|
If we are experiencing extensive delays due to unforeseen circumstances we will notify you via email. Chouchou Intimates cannot be held responsible for the service, delays or delivery by the postal service.
WHAT IS FRONT OF LINE?
Introducing 'Front of the Line' for $10AUD! Pay a little extra to move your order to the front, ensuring quicker processing and dispatch. Instead of a 1-2 day* processing time, enjoy the same day! Even if you have pre-order items, they get priority too.
CAN I TRACK MY ORDER?
Once your order has been shipped, you will receive a notification via email which will include your unique tracking number.
If you did not receive this please email us at hello@chouchouintimates.com and we would be happy to help.
CAN I CHANGE OR CANCEL MY ORDER?
If you would like to change your order please email hello@chouchouintimates.com with your order details as soon as possible and we will try and help!
Unfortunately, if the order has already been shipped, we are unable to make any changes. Lucky for you, we have a great returns policy which you can read about here.
NOTE: Embroidered orders cannot be returned, changed or cancelled once shipped.
MY PARCEL WAS RETURNED TO SENDER, WHAT NOW?
An order is "Returned To Sender" due to the incorrect shipping address, a failed delivery attempt or a missed collection from a parcel collection point.
You can read our full Return to Sender Policy here.
DO I NEED TO PAY DUTIES AND TAXES FOR MY PARCEL?
International shipments may be subject to import taxes, duties and customs fees that are levied once the package reaches the country of destination, and are the responsibility of the recipient. Duties and tax rates vary by country so we recommend checking with your local customs office with regards to what the rates may be for incoming parcels.
WHAT HAPPENS IF I REFUSE TO PAY DUTIES AND TAXES FOR MY PARCEL?
If a parcel is returned to us because duties were not paid, we can issue a refund for the items returned. Please note, the refund will exclude DHL return shipping costs and a restocking fee, which is 10% of the total order value. We encourage our customers to review their local customs policies before placing an order to understand any potential charges they may incur upon delivery.
DHL DELIVERY CONDITIONS
For orders shipped via DHL Express (international), customers selecting No-Signature Delivery agree to DHL's terms and conditions - giving release to DHL and Chouchou from all liability for any loss or damage that may result from delivering this shipment according to this request. If a parcel is missing or misplaced after delivery, customers must contact DHL Express directly for resolution, as Chouchou's responsibility ends once the parcel leaves our facility.
