All orders are lovingly packed and shipped from our Sydney, Australia warehouse.

Orders are processed within 1–2 business days (Mon–Fri).

For embroidered items, allow an extra 2–3 business days.

Orders placed on weekends or public holidays are processed the next business day.

If we are experiencing extensive delays due to unforeseen circumstances we will notify you via email. Chouchou Intimates cannot be held responsible for the service, delays or delivery by the postal service!

Domestic orders are shipped with Australia Post. All orders over $99 AUD automatically receive free shipping.

See estimated delivery times and rates below:

AusPost Express:

• Price: $12.50
• Estimated Delivery Time: 1 to 3 business days

AusPost Standard:

• Price: $7.50
• Estimated Delivery Time: 2 to 7 business days

Orders to the United States are now shipped with either DHL Express or Australia Post International Standard.

• Free Standard Shipping on orders over $199 USD
• Australia Post International Standard Shipping: $10 USD (4-7 business days)
• DHL Express: $25 USD (2-5 business days)
• Import taxes, duties and fees are collected at the checkout for a seamless, hassle-free delivery.

Orders to the United Kingdom are now shipped with either DHL Express or Australia Post International Standard (Royal Mail)

• Free DHL Express on orders over $199 GBP
• Australia Post International Standard Shipping: £10 GBP (4-7 business days)
• DHL Express: £20 GBP (2-5 business days)
• Delivered Duties Paid – all VAT and duties covered. No extra charges on delivery.

Orders to the Canada are shipped with either DHL Express or Australia Post International Standard (Canada Post)

POSTAL SERVICE

• Free Standard Shipping on orders over $199 CAD
• Australia Post International Standard Shipping: $15 CAD (5-9 business days)
• DHL Express: $30 CAD (1-4 business days)
• Delivered Duties Paid – All taxes and duties covered. No extra charges on delivery.

Orders to the New Zealand are now shipped with either DHL Express or Australia Post International Standard (New Zealand Post)

• Free Standard on orders over $149 NZD
• Australia Post International Standard Shipping: $15 NZD (4-7 business days)
• DHL Express: $30 NZD (1-3 business days)
• Import Duties and Taxes: Only applies to orders above $1,000 NZD

All international orders are shipped with either DHL Express or Australia Post International Standard (Domestic Courier)

Europe:

• Free DHL Express shipping on orders over $199 EUR
• Australia Post International Standard Shipping: $15 EUR (6-10 business days)
• DHL Express: $30 EUR (2-7 business days)
• Import taxes, duties and fees are collected at the checkout for a seamless, hassle-free delivery.

Rest of World:

• Australia Post International Standard Shipping: $20 AUD (5-25 business days)
• DHL Express: $40 AUD (2-7 business days)
• Import taxes, duties and fees are collected at the checkout for a seamless, hassle-free delivery.

Once your order has been shipped, you will receive a notification via email which will include your unique tracking number.

If you did not receive this please email us at hello@chouchouintimates.comand we would be happy to help.

Need it faster? Add Front of Line at checkout for $10 AUD and skip the queue, we’ll dispatch your order same-day.

If you would like to change your order please email hello@chouchouintimates.com with your order details as soon as possible and we will try and help!

Unfortunately, if the order has already been shipped, we are unable to make any changes. Lucky for you, we have a great returns policy which you can read about here.

Custom embroidered orders cannot be returned, changed or cancelled once shipped.

An order is "Returned To Sender" due to the incorrect shipping address, a failed delivery attempt or a missed collection from a parcel collection point.

You can read our full Return to Sender Policy here.

If a parcel is returned to us because duties were not paid, we can issue a refund for the items returned. Please note, the refund will exclude DHL return shipping costs and a restocking fee, which is 10% of the total order value. We encourage our customers to review their local customs policies before placing an order to understand any potential charges they may incur upon delivery.

For orders shipped via DHL Express (international), customers selecting No-Signature Delivery agree to DHL's terms and conditions - giving release to DHL and Chouchou from all liability for any loss or damage that may result from delivering this shipment according to this request. If a parcel is missing or misplaced after delivery, customers must contact DHL Express directly for resolution, as Chouchou's responsibility ends once the parcel leaves our facility.