RETURNS & EXCHANGES
Finding your perfect fit should feel easy.
If your order isn’t quite right, you’re welcome to return it within 30 days - no questions asked.
LODGE A RETURN
LODGE A RETURN
To lodge a return for an exchange, store credit or refund please use our returns portal by enter your details below
return Conditions
return Conditions
- Any item to be returned must be in unused and unsoiled condition with tags still attached and no odours (including perfumes). If these conditions are not met, the return will be rejected and returned to you at your own expense.
- You are responsible for any costs associated with returning your items to us, and all goods are your responsibility until they are returned to us, regardless of whether the label was provided.
- Upon arriving back at Chouchou HQ, please allow up to 5 business days for us to process your return.
- Chouchou Intimates will cover costs associated with re-sending any replacement items back to you, either via Australia Post Express or International Standard.
- Please return items in the original Chouchou Intimates satin pouch. You may keep any free gifts, cards, stickers and packaging elements included with your shipment; these do not need to be returned.
- Items marked “Final Sale” are not eligible for returns (sorry).
- No exchange or refund is available on any product that has been embroidered unless the product is faulty.
- Previously exchanged items are not eligible for returns.
- Items purchased during storewide promotions (with a discount greater than 10%) are valid for exchange or store credit only.
HOW WILL I BE REFUNDED?
HOW WILL I BE REFUNDED?
All refunds will be processed via the payment method used to place your order. Refunds can take 2-5 business days to process, depending on the bank!
A refund can only be sent to the original payment method. For example, if the item was purchased using a Visa card, the credit will be refunded to the same Visa card. If you no longer have access to that payment method, you will need to contact the bank or agency for the original payment method to claim the funds after the refund is sent.
MY PARCEL WAS RETURNED TO SENDER, CAN I GET A REFUND?
MY PARCEL WAS RETURNED TO SENDER, CAN I GET A REFUND?
As per our Return to Sender Policy, if an Australia Post package is "Returned To Sender", you will be issued a store credit, not a refund. You will be credited the order subtotal, before shipping/RTS Fee.
