Shipping

Wondering how long it will take for your pair of perfectly cute knickers to reach your door?

We aim to ship out all orders from our warehouse within 1-2 business days of receiving your order. If we are experiencing extensive delays due to unforeseen circumstances we will notify you via email.

Currently we offer FREE Standard Shipping on all Australian & New Zealand orders over $70.

Our shipping options are:

Australia

Standard Shipping - $10 (2-4 standard business days)
Express Shipping - $15 (next business day)

New Zealand

Standard Shipping - $15 (6-10 standard business days)
Express Shipping - $30 (2-4 standard business days)

US & Canada

Standard Shipping - $20 (6-14 standard business days)
Express Shipping - $40 (4-6 standard business days)

While we currently ship within Australia, New Zealand, United States & Canada, we are working super hard to be able to offer worldwide shipping.

Email us at hello@chouchouintimates.com with your name and country to be added to our wait lists. We can't wait to be a part of your underwear drawer soon!

CAN I TRACK MY ORDER?

Once your order has been shipped, you will receive notification via email which will include your unique tracking number.

If you did not receive this please email us at hello@chouchouintimates.com and we would be happy to help.

CAN I CHANGE OR CANCEL MY ORDER?

If you would like to change your order please email hello@chouchouintimates.com with your order details as soon as possible and we will try and help!

Unfortunately if the order has already been shipped, we are unable to make any changes. Lucky for you, we have a great returns policy which you can read about here.