Shipping

Wondering how long it will take for your pair of perfectly cute knickers to reach your door?

All orders are shipped from our warehouse within 1-2 business days of receiving your order. If we are experiencing extensive delays due to unforeseen circumstances we will notify you via email.

We currently offer FREE Standard Shipping on all Australian & New Zealand orders over $70. 

NOTE: Due to extended COVID-19 lockdowns and restrictions, delivery delays may be experienced. 

Australia

  • $10 Standard Shipping
    • Delivery: 2-7 standard business days
  • $15 Express Shipping 
    • Delivery: 1-2 standard business days

New Zealand

  • $15 Standard Shipping
    • Delivery: 7-12 standard business days
  • $30 Express Shipping
    • Delivery: 5-8 standard business days

US & Canada

  • $20 Standard Shipping
    • Delivery: 7-12 standard business days
  • $40 Express Shipping
    • Delivery: 5-8 standard business days

NOTE: Australia Post's next-business-day guarantee on Express Parcels is suspended until domestic flights return to normal.

NOTE: For all personalised products, please allow an additional 2-3 business days for delivery on top of standard and express delivery time frames.

CAN I TRACK MY ORDER?

Once your order has been shipped, you will receive notification via email which will include your unique tracking number.

If you did not receive this please email us at hello@chouchouintimates.com and we would be happy to help.

CAN I CHANGE OR CANCEL MY ORDER?

If you would like to change your order please email hello@chouchouintimates.com with your order details as soon as possible and we will try and help!

Unfortunately if the order has already been shipped, we are unable to make any changes. Lucky for you, we have a great returns policy which you can read about here.

NOTE: Personalised orders cannot be changed or cancelled.

WHY DON'T YOU SHIP WORLDWIDE? 

While we currently ship within Australia, New Zealand, United States & Canada, we are working super hard to be able to offer worldwide shipping.

Email us at hello@chouchouintimates.com with your name and country to be added to our wait lists. We can't wait to be a part of your underwear drawer soon