return to sender policy
within 1-2 business days (Monday - Friday) of receiving your order.
2-3 business days for processing on top of standard and express delivery time frames.
and sent out over the following business day (Monday – Friday).
AUSTRALIA
| Free Standard Shipping
|
FREE |
|
| Standard Shipping | $7.50 |
|
| Express Shipping | $12.50 |
|
NEW ZEALAND
| Free AusPost Express Shipping
on orders over $149 AUD
|
FREE |
Delivery: 5-8 business days
|
| AusPost Express Shipping | $15 AUD | Delivery: 5-8 business days |
| DHL Express Shipping | $30 AUD |
|
USA & CANADA
| Free AusPost Express Shipping
on orders over $199 AUD
|
FREE |
Delivery: 5-8 business days
|
|
|
$25 AUD |
Delivery: 5-8 business days
|
|
|
|
|
UNITED KINGDOM
| Free AusPost Express Shipping
on orders over $199 AUD
|
FREE |
Delivery: 5-8 business days
|
|
|
$30 AUD |
Delivery: 5-8 business days
|
|
DHL Express Shipping
|
$45 AUD
|
Delivery: 2-4 business days
|
REST OF WORLD
| Free AusPost Express Shipping
on orders over $199 AUD
|
FREE |
Delivery: 5-10 business days
|
|
|
$30 AUD |
Delivery: 5-10 business days
|
|
DHL Express Shipping
|
$45 AUD
|
Delivery: 2-5 business days
|
If we are experiencing extensive delays due to unforeseen circumstances we will notify you via email.
CAN I TRACK MY ORDER?
Once your order has been shipped, you will receive notification via email which will include your unique tracking number.
If you did not receive this please email us at hello@chouchouintimates.com and we would be happy to help.
CAN I CHANGE OR CANCEL MY ORDER?
If you would like to change your order please email hello@chouchouintimates.com with your order details as soon as possible and we will try and help!
Unfortunately if the order has already been shipped, we are unable to make any changes. Lucky for you, we have a great returns policy which you can read about here.
NOTE: Personalised orders cannot be returned, changed or cancelled once shipped.
MY PARCEL WAS RETURNED TO SENDER, WHAT NOW?
An order is "Returned To Sender" due to the incorrect shipping address, a failed delivery attempt or a missed collection from a parcel collection point.
You can read our full Return to Sender Policy here.
DO I NEED TO PAY DUTIES AND TAXES FOR MY PARCEL?
International shipments may be subject to import taxes, duties and custom fees that are levied once the package reaches the country of destination, and are the responsibility of the recipient.
