Returns Policy

Finding the perfect intimates is personal, so we believe you deserve to shop with confidence and without the stress of difficult returns policies. That's why all Chouchou Intimates products come with our 30 Day Money-Back Guarantee.

If for any reason you are not completely satisfied with your order, we will gladly accept your return request within 30 days from the original date of shipment, no questions asked.

To lodge a return for an exchange, store credit or refund please use our returns portal by clicking below:

GO TO RETURNS PORTAL

PLEASE NOTE:

  • Any item to be returned must be in unused and unsoiled condition with tags still attached and no odours (including perfumes). If these conditions are not met, the return will be rejected and returned to you at your own expense.
  • You are responsible for any costs associated with returning your items to us, and all goods are your responsibility until they are returned to our warehouse. 
  • Chouchou Intimates will cover costs associated with re-sending any replacement items back to you.
  • Returns should be sent back in the original Chouchou Intimates satin pouch, including any gifts or extras that may have been included with the shipment.
  • Items marked “sale” are not eligible for returns.

  • No exchange or refund is available on any product that has been personalised unless the product is faulty.

  • Items purchased during storewide promotions (with a discount greater than 10%) are valid for exchange or store credit only.

HOW WILL I BE REFUNDED?

All refunds will be processed via the payment method used to place your order. 

A refund can only be sent to the original payment method. For example, if the item was purchased using a Visa card, the credit will be refunded to the same Visa card. If you no longer have access to that payment method, you will need to contact the bank or agency for the original payment method to claim the funds after the refund is sent. 

MY PARCEL WAS RETURNED TO SENDER, CAN I GET A REFUND?

As per our Return to Sender Policy, if an Australia Post package is "Returned To Sender", you will be issued a store credit, not a refund. You will be credited the order subtotal, before shipping/RTS Fee.