Shipping policy

Yes! We offer Free Shipping!

For orders over $59 within Australia.

For orders under $59, we offer Standard Tracked Shipping.

For a very reasonable flat rate of $10.


Who will be delivering my parcel?

All deliveries are made via Sendle, Australia’s first 100% carbon neutral delivery service!

Not only does Sendle use a road-delivery network that is super speedy (less waiting = big yes from us) but we believe this is one small way we can contribute to keeping our planet and environment healthy.


But how long will it take?

A unique delivery estimate is provided with every single Sendle order!

This way you will get an idea of how long your parcel will take to travel, direct from the horses (Sendle’s) mouth! Can’t get more accurate than that!

But in general, your order should arrive in 1 - 3 business days for metro areas and 3 - 5 business days for regional areas.

(Though very speedy, Sendle does not currently offer an express or guaranteed overnight delivery service.)


Can I track its arrival?

As well as your own unique delivery estimate, you will also receive a special tracking number, so you can keep stalking your orders arrival from warehouse to doorstep.

All parcels are sent as ‘Authority to Leave’ parcels so that no signature is required!

Let’s be real, is there anything worse than that little slip of paper that says you have to go to the post office because no one was home to sign? We think not!


What about the rest of us non-Aussies?

Last but not least, we currently only ship within Australia.

We know this is incredibly annoying and believe us, we are working super hard to be able to offer worldwide shipping.

Email us at hello@chouchouinitmates with your name and country to be added to our wait lists! We can't wait to be a part of your underwear drawer soon.