NORTH AMERICA Shipping

We package and ship all orders with love from our warehouse in California, United States!

Orders are processed and shipped from our warehouse within 2-3 business days (Monday - Friday) of receiving your order.

If you place your order over a weekend or on a public holiday, it will be processed and sent out over the following business day (Monday – Friday).

UNITED STATES

FedEx - Shipping from California

Shipping option	Cost
Standard shipping — orders US$100 and above	FREE
Standard shipping	US$10
Express shipping	US$20

CANADA

FedEx - Shipping from California

Shipping option	Cost
Standard shipping — orders C$250 and above	FREE
Standard shipping	C$20
Express shipping	C$45

 

DELIVERY TIMES

Delivery times are estimates and begin once your order has been dispatched. Please allow additional time for order processing. Transit times vary by destination, and customs processing or carrier delays may affect delivery.

CAN I TRACK MY ORDER?

Once your order has been shipped, you will receive a notification via email which will include your unique tracking number.

If you did not receive this please email us at hello@chouchouintimates.com, and we would be happy to help.

CAN I CHANGE OR CANCEL MY ORDER?

If you would like to change your order please email hello@chouchouintimates.com with your order details as soon as possible and we will try and help!

Unfortunately, if the order has already been shipped, we are unable to make any changes. Lucky for you, we have a great returns policy which you can read about here.

NOTE: Embroidered orders cannot be returned, changed or cancelled once shipped.

 

MY PARCEL WAS RETURNED TO SENDER, WHAT NOW?

An order is "Returned To Sender" due to the incorrect shipping address, a failed delivery attempt or a missed collection from a parcel collection point.

You can read our full Return to Sender Policy here.